FAQ

Transitainer can offer various modes of transportation, including road transport, rail transport, sea freight, and air freight. We can facilitate the transportation of goods using these different modes based on the requirements and preferences of clients.

Yes, Transitainer can handle freight all over Australia. We have a vast network and expertise in logistics and transportation, allowing us to provide services across the country. Transitainer can handle freight to and from different locations in Australia for domestic or international shipments.

Yes, we also provide a domestic and International door-to-door courier service for small packages. We also have an online portal that allows you to get a price 24/7 and book your collection.

Yes, Transitainer offers break bulk or RORA shipping, where cargo not fitting in a container can still be transported. We handle and transport large or irregularly shaped items using specialised equipment and methods. This allows us to accommodate various types of cargo that may not fit within standard shipping containers. We can handle large projects.

A customs broker is a professional or a company that helps facilitate the clearance of goods through customs for import and export purposes.They are knowledgeable about customs regulations, documentation requirements, and tariff classifications. Customs brokers work on behalf of importers and exporters to ensure that their goods comply with all applicable laws and regulations. They handle the submission of necessary documents, payment of duties and taxes, and communication with customs authorities to expedite the clearance process. Customs brokers are crucial in ensuring compliance and smooth movement of goods across international borders.

A customs broker and a freight forwarder are involved in transporting and moving goods, but they have different roles and responsibilities.

A customs broker specialises in customs clearance and compliance. They are experts in customs regulations, documentation, and tariff classifications. Their primary role is to ensure that goods meet all applicable import and export requirements, handle the submission of necessary documents, and communicate with customs authorities on behalf of importers and exporters. Customs brokers help expedite theclearance process and ensure compliance with customs laws.

On the other hand, a freight forwarder is responsible for managing the logistics and transportation of goods from one location to another.They coordinate various aspects of the supply chain, including arranging transportation, negotiating contracts with carriers,handling documentation, and providing tracking and tracing services.Freight forwarders may also offer additional warehousing, packaging, and insurance services. Their focus is on the overall transportation process management rather than solely customs clearance.

In summary, while customs brokers and freight forwarders are involved in the movement of goods, customs brokers specialise in customs clearance and compliance. In contrast, freight forwarders handle the overall logistics and transportation process.

Yes, we are a licensed customs broker and freight forwarder and offerb both services in-house.

A free trade agreement (FTA) is an agreement that unites two or more nations to advance global trade through the removal or reduction of trade barriers, including tariffs, quotas, and other limitations. Free trade agreements (FTAs) aim to streamline the flow of products and services among signatory nations, stimulate foreign direct investment, and foster economic expansion. Usually, they contain clauses about the lowering of tariffs, the removal of non-tariff obstacles, and the promotion of trade in services. FTAs can benefit member nations in several ways, including better market access, more chances for exporting goods, and lower prices for consumers and enterprises.

We’ll let you know what steps to take to claim if an FTA is in effect.

Import costs can include, freight charges, terminal charges, clearance fees, import Duty / GST, and transport fees. We’ll be able to give you a full quote based on your accurate information tailored to suit your needs.

To clear goods in Australia, you will typically need the following documents:

1. Bill of Lading or Airway Bill: Proof of the contract between shipper and carrier for goods transportation.
2. Commercial Invoice: Details about shipped goods, such as description, quantity, price, and terms.
3. Packing List: Information about the contents of packages or containers, including descriptions, quantity, and weight.
4. Packing Declaration: Provides information about the packaging of goods being transported.
5. Certificate of Origin: States the goods' country of origin for trade agreements and customs duties. * When required *
6. Other Supporting Documents: Additional requirements might include permits, certificates, inspection reports, or any specific documentation required by Australian customs, depending on the commodity.

Transitainer and our customs broker can confirm the exact documents needed for your specific shipment and comply with Australian customs regulations.

Marine insurance is highly recommended, especially if you ship valuable or high-risk cargo. Marine insurance provides coverage for any potential damage, loss, or liability that may occur during transit. It protects your financial investment and provides peace of mind in unforeseen circumstances such as accidents, natural disasters, or theft. It is always a good idea to consult your insurance provider to understand your shipment's specific coverage options and requirements, or we can offer this as an additional service.

Incoterms are a set of internationally recognised terms that define the responsibilities and obligations of buyers and sellers in international trade contracts. They provide a standardised framework for determining who is responsible for tasks such as shipping, insurance, and customs clearance, as well as the point at which risk and costs transfer from the seller to the buyer. Incoterms help to ensure clarity and avoid misunderstandings or disputes between parties involved in international transactions. Some common examples of Incoterms include EXW (Ex Works), FOB (Free On Board), CIF (Cost, Insurance, and Freight), and DDP (Delivered Duty Paid).